ING Netherlands Security & Privacy Scorecard

ING Netherlands

Version: 2026.4.0 | Analyzed: 2026-03-05

What This Means for You

Transactions and app activity are processed with identity verification tools like iProov and Trusteer to protect user accounts from fraud. Crash reports are sent to Sentry, and push notifications are delivered via Firebase. Google ML Kit and MiSnap assist with document scanning features when users access them.

Recommendation: Very Secure

Best For: Everyday banking with strong fraud protection

Key Findings

Data Security - 1 finding (1 low)

Network Security - 1 finding (1 low)

Code Safety - 0 findings

Privacy - 3 findings (3 info)

Privacy Concerns

What Data is Collected

ING Netherlands collects account activity, transaction data, and identity information to deliver banking services and protect against fraud. Device identifiers and diagnostic data may also be collected for security and stability purposes.

Third-Party Data Sharing

The app shares data with the following third-party services:

• Twilio Voice and Conversations - for in-app voice and messaging features
• Trusteer Mobile SDK - for fraud detection and device security assessment
• iProov - for biometric identity verification during onboarding or login
• Sentry - for crash reporting and app stability diagnostics
• Firebase Cloud Messaging - for push notification delivery
• Google ML Kit - for document scanning assistance
• Google Tap & Pay - for contactless payment support
• MiSnap SDK - for document image capture
• ReadID SDK - for identity document reading

Understanding the Scores

Positive Security Features

• Strong fraud protection is built in through iProov biometric verification and Trusteer device security assessment
• Third-party integrations are focused on security, payments, and core banking functionality rather than advertising or behavioral profiling
• Perfect scores in Data Collection, Data Sharing, and User Control reflect consistently responsible data practices
• High scores across all security categories indicate well-maintained protective measures throughout the app

Areas for Improvement

• Crash and diagnostic data is sent to Sentry; reviewing ING's privacy policy provides a clearer picture of what is included in those reports.
• The app uses several identity and document verification SDKs; checking each provider's data practices helps users understand how identity information is handled beyond the app itself.
• Greater transparency about what device information is shared with fraud-detection services would provide more visibility into how user data is used.

About This Analysis

This scorecard is based on automated static analysis of the app's published code and configuration. Scores reflect the security and privacy practices observed at the time of the scan.

App Details

• App: ING Netherlands
• Package: com.ing.mobile
• Version: 2026.4.0
• Platform: Android
• Scan Date: 2026-03-05